Refund & Cancellation Policy

Creating an account, posting a profile or a tuition requirement, searching tutors, and messaging back and forth with someone who has responded to you are all free. Free accounts have daily limits on how many people they can reach out to first, and seeing someone’s phone number needs a paid plan. You only pay if you choose a paid plan or product, so most people never pay us anything.

Paid products are billed securely through Razorpay. These are all of them:

• Student Pro — ₹499, a single payment for 30 days with no auto-renewal. Lets you see contact details and lifts the free daily limit on contacting new tutors. A much higher fair-use limit still applies each day, to stop bulk scraping.
• Tutor Pro — ₹999 a month. Lets you see student phone numbers, lifts the free daily limit on new student connections, and reaches new requirements first. A much higher fair-use limit still applies each day, to stop bulk scraping.
• Institute Pro — ₹1,999 a month.
• Featured listing — ₹199 for a week or ₹499 for a month, paid once.
• Lead credits for institutes — bought in packs. One credit claims one student enquiry.

Some plans also offer a longer three or twelve month term at a lower monthly rate. Whatever is available for your plan is shown on the subscription page before you pay. We no longer sell tutor credit packs or single contact unlocks; if you already hold credits from our older pricing, they still work.

If your plan renews automatically each month, you can cancel it at any time from your dashboard under Subscription. Cancelling stops the next payment. Your plan stays active until the end of the period you have already paid for, and is not renewed after that.

If you made a single payment instead — for example Student Pro, a discounted offer, or a featured listing — there is nothing to cancel and no further payment will be taken. It ends on its own when the period runs out. Your subscription page shows which of the two you have.

We do not charge any cancellation fee. Cancelling stops future payments; it does not refund a period you have already paid for. Section 4 covers when we do refund.

Everything we sell is digital and starts working the moment your payment goes through, so payments are non-refundable once you have received what you paid for. To be exact about what that means for each product:

• A plan — Student, Tutor or Institute Pro — counts as received as soon as the plan is switched on in your account, which happens straight after payment. There is no gap where you have paid but not yet received it, so a period that has started is not refunded, whether or not you used it. If your plan renews monthly, cancelling before the next renewal date means you are not charged again.
• A contact detail — a phone number or other contact detail — counts as received the moment it is shown to you. We cannot make you un-see it, so it is not refundable after that. If your plan is still in its first 30 days and you have not been shown a single contact detail, tell us and we will look at it.
• A featured listing counts as received once your listing starts appearing at the top of search. If it never went live, we refund it in full.
• A lead credit counts as received once you claim a student enquiry with it. If the enquiry turns out to be a dead end — a wrong number, no response, a duplicate, or a student who is not actually interested — report it within 7 days and the credit goes straight back to your account. That returns the credit, not the money.
• An older credit counts as received once it is spent.

None of this takes away your rights under the Consumer Protection Act, 2019. If you were charged in error, charged twice, charged after cancelling, or could not use what you paid for because something on our side was broken, email us within 7 days of the payment. We will look at it and refund you where it is due — a full refund if you received nothing, and a fair part of it if the problem cost you part of what you paid for. Approved refunds go back to your original payment method within 5–7 business days.

If a payment leaves your account but your plan does not switch on, that is our problem to fix, not yours. Tell us and we will either activate the plan or refund you in full.

Monthly tuition fees are agreed directly between students and tutors and are paid directly to the tutor. TuitionsInIndia does not collect, hold, or take a commission on tuition fees, so any matter relating to tuition payments, schedules, or refunds is between the student and the tutor.

Email support@tuitionsinindia.com from the email address on your account, with your payment date and the Razorpay payment ID (shown in your payment history). We aim to respond within 2 business days.