Refund & Cancellation Policy

Creating an account, searching tutors, a tutor’s profile, posting a tuition requirement (“Post for free”), a tutor tapping “I’m interested” or applying to a requirement, and accepting interested tutors are all free. Messaging and calling tutors yourself is part of Family Pro (₹399 a month, renewing until you cancel), explained in section 2B; conversations started before 4 October 2026, 8:00 am IST keep their earlier terms. The earlier Contact pass is in section 2C. Booking a tutor, and the booking fee in section 2, apply only to requirements posted before 4 October 2026, 8:00 am IST. “Find a tutor now”, where we picked the tutors for you on earlier requests, is explained in section 2A. Tutors pay us nothing to tap “I’m interested”, to apply, to be accepted, or to confirm a Post for free booking. Tutors pay nothing when a family on Family Pro (or with an earlier Contact pass) contacts them. When we picked a tutor for a family on the earlier terms, that tutor pays a one-time placement fee, set out in section 2A.

Requirements posted for free from 4 October 2026, 8:00 am IST use accept-and-call: there is no booking and no booking fee.

Posting is free. You pay only if you book a tutor, as described under “The booking fee” below. Until 27 September 2026 some requirements needed a booking deposit first; if you placed one, the deposit terms that follow still apply to it.

A deposit placed before 27 September 2026 was ₹999 or ₹2,000, GST included (₹999 is ₹847 + ₹152 GST; ₹2,000 is ₹1,695 + ₹305 GST). The amount is shown on the page before you pay and again on the payment screen, and it is the same for everyone posting on that day. It is paid through Razorpay and a receipt is emailed to you.

The deposit is an advance towards TuitionsInIndia’s booking fee, collected now and refundable under the terms below. We do not collect tuition fees, we do not hold money on a tutor’s behalf, and no part of it goes to a tutor. The money leaves your account when you pay; it is not a bank authorisation hold. It becomes our booking fee when you book a tutor and that tutor confirms. The cancellation and refund rules below apply.

• Cancel any time before you book a tutor — one tap on your dashboard (“Cancel and refund”), full refund, no questions, no fee. Your requirement closes with it. While a booking is waiting for the tutor’s answer, cancel that booking first; the deposit is then yours to take back again.
• No tutor has applied by day 7 — we refund it in full automatically; you do not need to ask.
• Nothing confirmed by day 21 — we refund it in full automatically, whether or not tutors applied.
• If we could not post your requirement — for example the payment went through but the posting failed — you get a “finish posting” banner on your dashboard, and if you would rather not, the same one-tap refund.

The booking fee. When you book a tutor, our fee for that introduction is 50% of the first month’s fee that tutor quoted you, never more than ₹5,000, GST included. Your deposit counts towards it. Any remaining balance is collected when you pay; the amount is shown before payment. If the tutor has not confirmed within 48 hours, or declines, the booking lapses: the held balance comes back to you automatically, your deposit stays held, and you can book someone else. If 50% of the tutor’s quote comes to less than your deposit, we refund the difference to you automatically when the tutor confirms; we never ask you to top up beyond half the quote.

Once the tutor has confirmed, the deposit and the balance together are our booking fee for that introduction, phone numbers are shared with both sides, and the fee is no longer refundable on request — section 5 explains why a contact detail counts as received once it has been shown. The tutor you booked agrees to charge you 50% less than their quoted fee for month one, so the booking fee does not raise what you pay overall. If the tutor you booked does not start, tell us within 7 days of the confirmation and you get a replacement or a refund. That decision is made by a person, not a rule, because each case is different.

With no deposit, the whole booking fee is the balance collected when you book; everything else above applies the same way.

Every refund of the deposit or of a held balance goes back to the UPI ID or card it came from. We start it within 1 working day; banks take 2–7 working days to show it. The receipt email is your proof of what you paid and when.

For requests made before 1 October 2026, 2:48 pm IST where you chose “Find a tutor now”, we recommend your best 3 tutors for your request and show them on your own page. For requests made from 1 October 2026 and before 1 October 2026, 2:48 pm IST, you pay a flat ₹999, once, and we ask the tutor you choose. That ₹999 is the whole family fee: there is no further matching fee when a tutor accepts. It is paid through a Razorpay link with a receipt. Requests made before 1 October 2026 keep the terms they were made on: for requests made from 30 September 2026, you pay ₹299 to choose a tutor, credited in full to a one-time matching fee of 2 hours of that tutor’s hourly rate (at least ₹500, at most ₹1,500), with the balance paid when the tutor accepts; for requests made before 30 September 2026, nothing is charged until the tutor chosen accepts, and then that same matching fee. The tutor pays their own placement fee to us: 50% of their first month’s fee for you, at most ₹5,000, or nothing when the family came to us through that tutor’s own profile link. When you choose on your own tutor page, phone numbers are shared with both of you once the tutor has confirmed and every fee due is paid. When we match you by hand on WhatsApp, you get the tutor’s number once your fee is paid and fix the first class with them, and the tutor pays their placement fee once regular classes start. Families we introduce stay our introduction for 12 months (see the Terms).

• Don’t find a tutor you’re happy with within 7 days? For requests made from 1 October 2026 and before 1 October 2026, 2:48 pm IST, the ₹999 is refunded in full if, within 7 days of paying, no tutor accepts or you tell us you are not happy after the first class.
• Not happy after the first class? Tell us from your tutor page or on WhatsApp and we find you another tutor at no extra fee, up to 3 times within 30 days of your first match — or, if you prefer, we refund your fee (the ₹999 as above; on the earlier terms, your matching fee including the ₹299).
• Requests made from 30 September 2026 and before 1 October 2026: if no suitable tutor accepts within 7 days, the ₹299 you paid to choose a tutor is refunded in full.
• If a tutor does not accept, you pay nothing more; we ask the next tutor.
• Personal search (₹499; no longer offered from 4 October 2026) — if you paid for one before then, it is refunded in full if we cannot find you 2 suitable tutors within 7 days.
• For tutors: the placement fee is 50% of your first month’s fees for that student, at most ₹5,000, and nothing when the family came through your own profile link. It is refunded in full if the family stops within 14 days of the match.

Refunds go back to the UPI ID or card the payment came from. We start them within 1 working day; banks take 2–7 working days to show them.

Paid products are billed securely through Razorpay. These are all of them:

• Tutor Pro — ₹999 for 30 days, optional. Call or WhatsApp matching families who posted for free and agreed to calls with no set number, under a fair-use limit of 5 new families a day, no daily limit on “I’m interested” (free tutors: 3 a day), plus higher search placement; on older requirements that still take applications, no daily limit on applications; and a 30-minute head start: for the first 30 minutes after a family posts, only Pro tutors can tap “I’m interested” (or apply, on older requirements). Each tutor has one profile, and Tutor Pro covers one level from it (Classes 1–10, Classes 11–12 and entrance exams, College or Skills and hobbies) and up to 5 of its subjects, changeable once every 30 days; you can contact only families whose requirement fits that level and those subjects.
• Institute Pro — ₹1,999 for 30 days, optional; founding members get their first 30 days at 50% off while places remain.
• Featured listing — ₹199 for a week or ₹499 for a month, paid once.

Earlier terms, for a pass bought before 4 October 2026, 8:00 am IST (no longer sold): Tutor Starter — ₹199 for 30 days, one payment that never renews. Contact 5 matching families who posted for free and agreed to calls, within those 30 days; on requirements that still take applications it also lifts the free limit of 3 a day. Contacts you don’t use in 30 days expire.

Tutor Pro (and an earlier Tutor Starter pass) lets you contact only families who posted for free and agreed to calls, and each such family can be contacted by at most 5 tutors, so a family may already be full or may stop calls at any time; a plan is not refunded because a particular family was full, stopped calls or did not choose you. Tutor Pro also shows the number of a family who accepted you on a requirement posted for free from 4 October 2026, 8:00 am IST, while the acceptance is open (3 days); a family on Family Pro can see a tutor’s number unless the tutor hides it. On older requirements, other phone numbers are shared only through the booking in section 2 or the match in section 2A. Tutor Pro and Institute Pro are one payment for 30 days unless you tick auto-renew at checkout; both are monthly only. Family Pro renews every month until you cancel (section 2B). Whatever is available for your plan is shown on the subscription page before you pay. The earlier Student Pro plan, VIP tutor search, the one-time student contact unlock, tutor credit packs and institute lead credits are no longer sold; if you already hold credits from our older pricing, they still work, and if you paid for one of those products its original terms still apply to it.

If your plan renews automatically each month — Family Pro always does, Tutor Pro and Institute Pro if you chose auto-renew — you can cancel it at any time from your dashboard under Subscription. Cancelling stops the next payment. Your plan stays active until the end of the period you have already paid for, and is not renewed after that.

If you made a single payment instead — for example a discounted offer or a featured listing — there is nothing to cancel and no further payment will be taken. It ends on its own when the period runs out. Your subscription page shows which of the two you have.

We do not charge any cancellation fee. Cancelling stops future payments; it does not refund a period you have already paid for. Section 5 covers when we do refund.

The booking deposit and the booking fee have their own rules, in section 2. Everything else we sell is digital and starts working the moment your payment goes through, so those payments are not refunded once you have received what you paid for. To be exact about what that means for each product:

• A plan — Tutor Pro, Institute Pro or an earlier Tutor Starter pass — counts as received as soon as the plan is switched on in your account, which happens straight after payment. There is no gap where you have paid but not yet received it, so a period that has started is not refunded, whether or not you used it. If your plan renews monthly, cancelling before the next renewal date means you are not charged again. Family Pro follows section 2B instead, including its automatic first-month refund.
• A contact detail — a phone number or other contact detail — counts as received the moment it is shown to you. We cannot make you un-see it, so it is not refundable after that. If your plan is still in its first 30 days and you have not been shown a single contact detail, tell us and we will look at it.
• A featured listing counts as received once your listing starts appearing at the top of search. If it never went live, we refund it in full.
• An older lead credit counts as received once you claim a student enquiry with it. If the enquiry turns out to be a dead end — a wrong number, no response, a duplicate, or a student who is not actually interested — report it within 7 days and the credit goes straight back to your account. That returns the credit, not the money.
• An older credit counts as received once it is spent.

None of this takes away your rights under the Consumer Protection Act, 2019. If you were charged in error, charged twice, charged after cancelling, or could not use what you paid for because something on our side was broken, email us within 7 days of the payment. We will look at it and refund you where it is due — a full refund if you received nothing, and a fair part of it if the problem cost you part of what you paid for. Approved refunds go back to your original payment method within 5–7 business days.

If a payment leaves your account but your plan does not switch on, that is our problem to fix, not yours. Tell us and we will either activate the plan or refund you in full.

Monthly tuition fees are agreed directly between students and tutors and are paid directly to the tutor. TuitionsInIndia does not collect or hold tuition fees, and takes no commission on them; the one fee linked to a tutor’s fees is the one-time placement fee in section 2A, which the tutor pays us separately. So any matter relating to tuition payments, schedules, or refunds is between the student and the tutor. The booking deposit and booking fee in section 2 are our own fee for the introduction, not a tuition payment, and never pass through us to a tutor. The tutor’s month-one discount is a term the tutor agrees to when confirming a booking; the discounted fee is still paid by you to the tutor directly.

For the booking deposit you do not need to ask: the “Cancel and refund” button on your dashboard does it, the day-7 and day-21 refunds happen on their own, and a balance held for a booking the tutor did not confirm comes back on its own too. For anything else, the quickest way is our contact form — it raises a ticket with a reference number so nothing gets lost. You can also email support@tuitionsinindia.com from the email address on your account. Either way, include your payment date and the Razorpay payment ID, which you will find in your receipt email, your payment history or your data download.