Privacy Policy

Last updated: October 21, 2026

This policy explains what personal data TuitionsinIndia collects about you, why we collect it, who else sees it, how long we keep it, and what you can make us do about it. It is written to be checked against what the product actually does, not to sound reassuring.

1. Who is responsible for your data

TuitionsinIndia is operated by Abhishek Ignatius John (sole proprietorship), Mumbai, India. We are the data fiduciary for the personal data described here. We run this service online and do not have a walk-in office, so we publish our city rather than a street address; if you need the full registered address for a legal notice, ask us and we will give it to you.

2. What we collect, and exactly why

• Your name, phone number and email — to create and secure your account, send you a login code, and let a tutor or student you have connected with reach you.
• Your city and area (and, if you allow it, approximate coordinates) — to match you with people who teach or study near you.
• What you are looking for — subjects, class or exam, budget, timings, preferred mode — to match you and to show your requirement to relevant tutors.
• Tutor and institute profile details — qualifications, experience, availability, fees, photo, and for institutes an address — because these are published on your public profile so students can find you.
• Messages you send through the platform — to deliver them, and to investigate abuse if it is reported.
• Payment records — the amount, date and Razorpay reference for anything you buy. We do not store the card or account you pay us with — Razorpay handles that. We no longer ask tutors for payout details. If you gave us payout details for our former VIP service (now closed), we still hold the payout method you chose, your UPI ID if you gave one, and the last four digits of your bank account (never the full number) until you ask us to delete them or delete your account.
• How you use the site — pages viewed, searches run, buttons clicked, and how you first arrived (the campaign or link that brought you). We use this to work out which parts of the product are broken and where our traffic comes from.
• A record of every email, SMS and WhatsApp message we send you — so you can see it in your settings, and so we can prove what we sent if you ask.

We do not ask for, and do not want, your government ID, caste, religion, health information or financial account numbers. If you send us documents voluntarily as part of a verification request, we keep them only for that request.

3. Consent, and taking it back

You give us your details in order to be matched — that is the purpose, and we do not use them for a different purpose without telling you. Marketing messages are separate: you can switch email, SMS and WhatsApp updates off at any time in your settings, or by replying STOP on WhatsApp, and we will stop. Some messages are not marketing and always send while your account exists — your login code, a payment receipt, and notices about your account. If you do not want those either, the way to stop them is to delete your account.

4. Cookies and tracking

We set four first-party cookies of our own:

• ti_session — keeps you logged in. Without it the site cannot work.
• ti_attribution — 30 days. Records which campaign or link first brought you here.
• ti_click — 90 days. Set only after you choose Accept on the cookie banner, when a link to our site carries a Google ad click code (usually from clicking one of our Google ads): keeps that click code, the ad's campaign and search keyword, and when the click happened, so we can tell whether a request came from an ad.
• ti_anon — 1 year. A random ID with no name attached, so we can tell a returning visitor from a new one. Once you sign up we link it to your account.

We also use three third-party tools: Google Analytics (with the Google Ads tag), which measures traffic and how our ads perform; the Meta Pixel, which measures how our Facebook and Instagram ads perform; and Microsoft Clarity, which records how pages are used — including session replays of mouse movement, scrolling and clicks. We ask first. A banner asks when you arrive. Until you choose Accept, and if you choose Reject: the Meta Pixel and Clarity do not load; the Google tag loads with Google's consent settings set to “denied”, so it sets no Google cookies and does not personalise ads, though it can still send Google basic signals without cookies (for example, that a page was opened or a form was sent); and our server sends Meta nothing about you. If you choose Accept, all three run and set their own cookies under their own privacy policies. From your browser we send them no name, phone number or email; Clarity is told only your role (student, tutor or institute) and your plan tier. When you have chosen Accept and you post a requirement or pay, our server may also tell Meta, with your email and phone number scrambled (hashed) first, so Meta can match it to an ad. Separately, when a payment goes through, our server tells Google Analytics the amount and the plan, with a code made from your account (not your name, contact details or account number), marked so that Google does not use it to personalise ads or as data for advertising. One more cookie of our own, ti_consent (180 days), remembers your answer; change it any time with “Cookie settings” at the bottom of the page. Whatever you choose, our own ti_anon and ti_attribution cookies (above) are still set: they count your visits and record which campaign brought you, and once you sign up your visits are linked to your account. They are not shared with Google, Meta or Microsoft. Full detail is in our Cookie Policy.

5. Who else sees your data

We do not sell your personal data, and we do not share it outside the specific cases listed here.

• Other users. A tutor or institute profile is public — name, photo, subjects, area, qualifications and fees appear in search and on your profile page. A requirement you post is listed publicly so that tutors can find it, including on pages search engines can show. The listing shows your first name, area, class, subjects, budget and what you wrote about your needs — never your phone number or email. Closing the requirement takes the listing down. Your phone number and email are not public. Your number is shared only with a specific person: with a tutor you accepted after they said they were interested — on requirements posted for free from 4 October 2026, only once that tutor is on Tutor Pro and presses “Show number” within 3 days of your acceptance (you do not get the tutor’s number this way); with the tutor or family on the other side once a booking or match is confirmed and its fee is paid; with an institute when you type it into an enquiry you send them, or — only for a requirement you posted for free where you ticked the box to let tutors call you about it (or turned it on for that requirement in your dashboard) — with at most 5 tutors on Tutor Pro (or an earlier Tutor Starter pass) for that requirement, each of whom presses “Contact this family” to see it and may use it only to call or WhatsApp you about that requirement. Ticking it for one requirement does not cover your other requirements, and posting for free without ticking it does not share your number this way. We record which tutor saw it and when. We try to add the tutor’s name and profile link to your notifications on the site. Email notices are best-effort and need a usable email address. You can withdraw it any time with that requirement’s switch in your dashboard, or for all your requirements by sending STOP to our WhatsApp 99301 23025 (which also stops our WhatsApp messages); tutors who already have your number keep it, but no new tutor gets it. If you chose Family Pro for a requirement, or our earlier recommendation service, tutors never see your number this way. Tutors: a family on Family Pro (a monthly subscription to see their matching tutors and call or WhatsApp them), or with an earlier Contact pass, can see the phone number of a tutor who matches their requirement or whom they find in search, so they can call or WhatsApp you, unless you turn off “Show phone number publicly” in Settings → Privacy settings; while it is off, they cannot see your number. When such a family calls or WhatsApps you, you see their number too.
• Razorpay, to take payments and run subscriptions.
• Our messaging providers — Resend for email, MSG91 for SMS and WhatsApp, Firebase for login codes — which receive the address or number needed to deliver a message to you.
• Google, Meta and Microsoft, through the analytics tools in section 4.
• A court, regulator or police force, where we are legally required to hand something over.

6. How long we keep it

Your account data — profile, requirements, messages, notifications — is kept for as long as your account exists, and is removed when you delete it (section 7).

Two things are honest to state plainly. First, payment records survive account deletion: the amount, date and Razorpay reference are archived, because Indian tax law requires books of account to be kept for several years. Second, we do not currently run an automatic purge of usage analytics or of the log of messages we have sent you — those records are kept indefinitely today. We are not going to claim a retention schedule we do not run. If you want that history removed sooner, ask us (section 8) and we will delete it.

7. Your rights, and how to actually use them

• Get a copy of your data. Sign in and download your data file — it contains everything we hold that identifies you, including the payment, message and activity history you cannot see elsewhere in the product. No request form, no waiting.
• Correct it. Most of your data is editable in your dashboard. For anything that is not, tell us and we will fix it.
• Erase it. Delete your account from Settings → Delete account. This removes your profile, listing, requirements, messages, reviews, notifications and activity history, and cancels any auto-renewing subscription so you are not charged again. Payment records are kept, as explained in section 6.
• Withdraw consent for marketing messages — see section 3.
• Complain — see section 8, and note that nothing here takes away your right to complain to the Data Protection Board of India.

8. Grievance officer

Abhishek Ignatius John is our grievance officer. The channel that reaches us fastest is our contact form — it raises a ticket you can be replied to on, and alerts us directly. You can also write to support@tuitionsinindia.com. We aim to acknowledge a complaint within 48 hours and to resolve it within 30 days. Please include the email or phone number on your account.

9. Security

The site is served over HTTPS, session cookies are HttpOnly, and access to the database is restricted. You do not have a password with us at all — you sign in with a one-time code sent to your phone, or with Google — so there is no password of yours for anyone to steal from us. We are a small team and we do not claim a certification we have not been through. If you find a security problem, please tell us through the contact form before disclosing it publicly.

10. Changes to this policy

If we change how we use your data we will update this page and the date at the top. Material changes will also be sent to the email address on your account.